Vodafone has ring fenced 40,000 consecutive numbers for TecSOS in the UK. These numbers have been split into a range for each police force and are ready for integration into the force’s ICCS system. Having consecutive numbers significantly simplifies this process.
A number of forces are integrating the whole range of TecSOS numbers for the UK into their system. If there is an activation in their area, they will be alerted it is a TecSOS call, even if the victim is from another force. By using the number range they can identify the victim’s force to quickly and easily obtain the victims details and circumstances.
Individual technologies vary from force to force but integration is simply:
- Enabling ICCS to recognise a TecSOS number and alert the call taker
- Enable the ICCS to interrogate an internal database to enable the call taker to access the victims details
- A sign off system is required to ensure no device is issued until the victims details are aligned to the phone number and updated in the relevant database
- Appropriate action where necessary
- Ability to report results so we can monitor on-going success of the programme and react to any issues
Finally a system to track devices in and out, activations, lost or damaged devices etc. to enable:
Requirements vary from force to force but all officers responsible for training and issuing devices must attend a day's formal training and pass a certified exam before the project can go live.
Formal sign off from the chief constable is required to acknowledge this prior to go live.
Briefing documents have been prepared for those officers affected (call handlers, responders, IT) and others with line management responsibilities to promote awareness of TecSOS within the force.
Briefings can also be provided by Thames Valley Partnership.